Closure over the festive period
Winter 2024
The Member Services phone lines will be closed between Monday 23 December to Thursday 2 January. During this period, you can still reach us via email at membership@rcgp.org.uk for any queries.
Please note, the College will be closed for the festive period from 25 December to 28 December.
We look forward to a happy and healthy New Year together.
Contact us
Most frequently contacted teams
Member accommodation and private event facilities
Visit our member accommodation and event facilities page.
For more information or to enquire about social and corporate venue hire, conferences, weddings and dining, email rcgpvenuehire@searcys.co.uk or call 0208 453 4610.
For more information or to enquire about bedrooms availability email reception30ES@searcys.co.uk or call 0208 453 4600 (option 2).
Member services
See the member services section of our website.
Your Member Services team are available for calls between 10am and 4pm, and we continually monitor emails within business working hours (Monday to Friday 9am to 5pm).
We aim to respond to all email enquiries within 3-5 working days and up to 10 working days during peak times (March-May and August)
You can also check our FAQs in the membership section, where you may be able to find an answer to your query.
Did you know you can renew online and update your personal details in your MyRCGP account?
Please contact us with any questions you may have about joining the RCGP, your current membership, membership certificates and login issues.
Email: membership@rcgp.org.uk
Telephone: 020 3188 7766
Exams (MRCGP)
See the exams section of our website (MRCGP).
The examinations team are available via email within business working hours (Monday to Friday 9am to 5pm). If you're a trainee, please include your GMC number in the subject line of any email to our exams team.
You can also check our exam-specific pages in the exams section, where you may be able to find an answer to your query:
- Applied Knowledge Test (AKT)
- Simulated Consultation Assessment (SCA)
- Workplace Based Assessment (WPBA)
To contact the examinations team, please send an email with your query or call back request to exams@rcgp.org.uk.
Thank you for your continued patience and courtesy.
RCGP departmental contacts
Observe GP is an interactive video platform the RCGP have created for aspiring medics aged 16 and over.
Please contact: member.programmes@rcgp.org.uk
You can also visit our FAQs on the Observe GP page.
Effective feedback, both positive and negative is important to us, as it helps make important decisions about the products and services we provide.
Use our online form to give us feedback.
Email: info@rcgp.org.uk
Telephone: 020 3188 7400
Visit the RCGP Press team page.
See the courses section of our website.
To contact us about a course or event run by your local Faculty, please contact the Faculty that are running the course. For general course enquires or for those hosted at 30 Euston Square contact:
Email: courses@rcgp.org.uk
Telephone: 020 3188 7658
See the international section of our website.
Email: international@rcgp.org.uk
See the GP curriculum section of the website.
Email: gpsa@rcgp.org.uk
Expert support for practices placed in special measures.
Email: practicesupport@rcgp.org.uk
Telephone: 020 3188 7637See the publications section of the website.
Editorial
Email: journal@rcgp.org.uk
Telephone: 020 3188 7528Advertising
Email: bjgp@lansdownepublishing.com
Telephone: 0161 1872 6667See the following website sections:
Visit the RCGP head office
Map
Our address
Royal College of General Practitioners
30 Euston Square
London
NW1 2FB
We are located on the corner of Euston Road and Melton Street, adjacent to the Euston station taxi rank.
Nearest underground and rail connections
- 2-minute walk from Euston station: mainline rail services
- 2-minute walk from Euston Square underground station: Circle line, Hammersmith & City line and Metropolitan line
- 2-minute walk from Euston underground station: Northern line and Victoria line
- 10-minute walk from Kings Cross St Pancras underground station: Circle line, Hammersmith & City line, Metropolitan line, Northern line, Piccadilly line
- 10-minute walk from St Pancras International station: East Midlands trains, International trains, southEastern High speed trains, Thameslink trains
- 10-12-minute walk from Kings Cross station: mainline rail services
Buses
Bus routes that pass our building, or serve Euston station bus station:
18, 30, 59, 73, 91, 205, 253, 390, 476
Accessibility
Wheelchair users
- Wheelchair access is via an alternative entrance which is located just around the corner and clearly signed from the main entrance.
- There is a buzzer at this entrance so even out of hours security can be contacted to open.
- Lift access to all floors.
- Accessible washrooms on all floors.
- Accessible study accommodation rooms on the 2nd and 3rd floors.
- Doors in public areas are fully suitable for wheelchair users. Those using other parts of the building may prefer assistance with some of the heavier doors.
- Concierge team available 7am to 11pm at reception to provide any assistance to visitors on arrival.
Hearing aid users
- For those who use hearing aids, induction loops are present at the main reception desk, in the auditorium and in the 5th floor event rooms.
Website and digital accessibility
How to provide feedback or make a suggestion
Effective feedback, both positive and negative, is important to us as it helps make important decisions about the products and services we provide.
If you have comments or feedback, please let us know. The best way to do this is to use our online feedback form. You should use the feedback form before making a formal complaint (see below).
Making a complaint
If you've had an issue which has not been resolved through the feedback and comments process, please see the guidance below.
If you have completed a feedback form and we have not been able to resolve the issue to your satisfaction, you can submit a formal complaint using our online complaints form. Once submitted, we will acknowledge receipt within 3 working days, and aim to investigate and send our full written response to you within 20 working days.
To help us investigate and resolve your complaint, please provide the following:
- Your name, date of birth, GMC/Membership number and address
- When your issue occurred
- A description of your complaint
- How you have been affected by this
- A contact number and email address
This will help us to understand your issue and what has gone wrong, to make sure we can get your complaint to the right person to fully investigate and fix your issue.
Your contact details will help us to get hold of you if we need to discuss your complaint or require further information.
You can control the information you receive from the RCGP by updating your preferences in your MyRCGP account.
The information you provide in this form will be stored by the RCGP.
Protecting your privacy is very important to us. Please view our privacy policy to find out more about the information we collect and how it is used.
You will receive a response, so you know we have received your complaint. This will contain a reference number for your records and will help us find your information quickly should you need to contact us.
We may need to contact you to discuss your complaint and help resolve things quicker for you, to help us to do this please provide us with your up-to-date contact details including a phone number and email address. We will get in touch with our decision by phone, in writing, or by email.
We will get in touch with written communication no later than 10 working days of us receiving this form if we are still investigating your complaint, and then at regular intervals after that.
If we have still not been able to resolve your Formal Complaint to your satisfaction, you may have further recourse via external organisations depending on the nature of the complaint - for example the Charity Commission, HMRC or Information Commissioners Office.
Other types of complaint
We do not process complaints about doctors.
Contact the General Medical Council (GMC) to report concerns about a doctor, or the British Medical Association if you’re a doctor looking for advice on pay or employment issues.
For further information on what different organisation's do, see our who's who of GP training and registration.
RCGP on social media
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