Contact us
Most frequently contacted teams
Member accommodation and private event facilities
Visit our member accommodation and event facilities page.
For more information or to enquire about social and corporate venue hire, conferences, weddings and dining, email rcgpvenuehire@searcys.co.uk or call 0208 453 4610.
For more information or to enquire about bedrooms availability email reception30ES@searcys.co.uk or call 0208 453 4600 (option 2).
Member services
See the member services section of our website.
The RCGP member helpdesk contains answers to common membership questions. You can also use the helpdesk to contact the member services team.
Your member services team are available for calls between 10am and 4pm, and we continually monitor messages within business working hours (Monday to Friday 9am to 5pm). We aim to respond to all email enquiries within 3-5 working days and up to 10 working days during peak times (March-May and August)
Did you know you can renew online and update your personal details in your MyRCGP account?
Please use the helpdesk for any questions you may have about joining the RCGP, your current membership, membership certificates and login issues.
Visit the RCGP member helpdesk
Telephone: 020 3188 7400
Exams (MRCGP)
See the exams section of our website (MRCGP).
The examinations team are available via the RCGP member helpdesk within business working hours (Monday to Friday 9am to 5pm). If you're a trainee, please include your GMC number in any message to our exams team.
You can also check our exam-specific pages in the exams section, where you may be able to find an answer to your query:
- Applied Knowledge Test (AKT)
- Simulated Consultation Assessment (SCA)
- Workplace Based Assessment (WPBA)
For questions about exams, please use the member helpdesk.
Visit the RCGP member helpdesk
Thank you for your continued patience and courtesy.
RCGP departmental contacts
Observe GP is an interactive video platform the RCGP have created for aspiring medics aged 16 and over.
Please contact: member.programmes@rcgp.org.uk
You can also visit our FAQs on the Observe GP page.
Effective feedback, both positive and negative is important to us, as it helps make important decisions about the products and services we provide.
Use our online form to give us feedback.
Email: info@rcgp.org.uk
Telephone: 020 3188 7400
Visit the RCGP Press team page.
See the courses section of our website.
To contact us about a course or event run by your local Faculty, please contact the Faculty that are running the course. For general course enquires or for those hosted at 30 Euston Square contact:
Email: courses@rcgp.org.uk
Telephone: 020 3188 7658
See the international section of our website.
Email: international@rcgp.org.uk
See the GP curriculum section of the website.
Email: gpsa@rcgp.org.uk
Expert support for practices placed in special measures.
Email: practicesupport@rcgp.org.uk
Telephone: 020 3188 7637See the publications section of the website.
Editorial
Email: journal@rcgp.org.uk
Telephone: 020 3188 7400Advertising
Email: bjgp@lansdownepublishing.com
Telephone: 0161 1872 6667See the following website sections:
Legal professionals should direct correspondences to our team at Legal@rcgp.org.uk.
Visit the RCGP head office
Map
Our address
Royal College of General Practitioners
30 Euston Square
London
NW1 2FB
We are located on the corner of Euston Road and Melton Street, adjacent to the Euston station taxi rank.
Nearest underground and rail connections
- 2-minute walk from Euston station: mainline rail services
- 2-minute walk from Euston Square underground station: Circle line, Hammersmith & City line and Metropolitan line
- 2-minute walk from Euston underground station: Northern line and Victoria line
- 10-minute walk from Kings Cross St Pancras underground station: Circle line, Hammersmith & City line, Metropolitan line, Northern line, Piccadilly line
- 10-minute walk from St Pancras International station: East Midlands trains, International trains, southEastern High speed trains, Thameslink trains
- 10-12-minute walk from Kings Cross station: mainline rail services
Buses
Bus routes that pass our building, or serve Euston station bus station:
18, 30, 59, 73, 91, 205, 253, 390, 476
Accessibility
Wheelchair users
- Wheelchair access is via an alternative entrance which is located just around the corner and clearly signed from the main entrance.
- There is a buzzer at this entrance so even out of hours security can be contacted to open.
- Lift access to all floors.
- Accessible washrooms on all floors.
- Accessible study accommodation rooms on the 2nd and 3rd floors.
- Doors in public areas are fully suitable for wheelchair users. Those using other parts of the building may prefer assistance with some of the heavier doors.
- Concierge team available 7am to 11pm at reception to provide any assistance to visitors on arrival.
Hearing aid users
- For those who use hearing aids, induction loops are present at the main reception desk, in the auditorium and in the 5th floor event rooms.
Website and digital accessibility
How to provide feedback or make a suggestion
Effective feedback, both positive and negative, is important to us as it helps make important decisions about the products and services we provide.
If you have comments or feedback, please let us know. The best way to do this is to use our online feedback form.
RCGP Complaints Policy summary
At RCGP, we value your feedback and are committed to addressing any problems or complaints you may have. Our Complaints Policy is designed to ensure issues are handled fairly and promptly.
The college has a two stage complaints handling policy.
Stage 1: Concerns
This stage focuses on resolving problems locally and informally. We aim to address your concerns quickly and efficiently.
You can raise your concerns via our online form.
Stage 2: Formal complaint
If you have completed a concern form and we have not been able to resolve the issue to your satisfaction; you can submit a formal complaint using our online complaints form. Once submitted, we will acknowledge receipt within 3 working days and aim to investigate and send our full written response to you within 20 working days.
You can raise a complaint by filling out the complaints form.
You will receive an acknowledgement with 3 working days and usually receive a response within 20 working days.
- Please note, complaints related to exams are dealt with separately under the exams complaints policy.
Our commitment
- We promise to handle your complaints fairly, proportionately, and in a timely manner.
- We comply with GDPR regulations and provide support throughout the process.
How we manage complaints
- Complaints are categorised and managed by designated staff members, not College Officers.
- Our Data Protection Officer prepares an anonymised annual internal report on complaints, which is shared with our Trustees.
Exclusions
- Please note that complaints about GPs, member conduct, exams and data breaches are handled through separate processes.
Unresolved complaints
- If we can't resolve your complaint, you may contact external regulators where appropriate.
We appreciate your feedback and are here to support you every step of the way.
RCGP Complaints policy FAQs
Anyone who has received a service from RCGP, whether you're a member of the public or a College member. For complaints related to exams, please refer to our exams complaints policy.
A Concern is raised in writing – the most efficient way to do this is to use the Concern form on our website. We aim to address these quickly and efficiently.
A formal complaint is an unresolved Concern that has been escalated in writing via our Formal Complaint online form.
Complaints are categorised as either Concerns or Formal Complaints, depending on their nature and how they are raised.
We acknowledge formal complaints within 3 working days and aim to provide a full response within 20 working days. Please note that response times may vary for complex matters requiring further investigation, but this will be communicated.
If we can't resolve your complaint, it can be escalated to an appropriate external regulator, such as the Charity Commission or the Information Commissioner's Office.
You can submit a complaint through our online form. For informal Concerns, you can contact us directly in person or in writing.
Complaints are managed by designated staff members, not College Officers. This ensures impartiality and fairness in the process.
The member services team will manage your complaint, but it will be referred to the relevant department internally. The examinations team manage any exams complaints.
Yes, we handle all complaints with the utmost confidentiality and in compliance with GDPR regulations.
Absolutely. We are here to support you throughout the process and ensure your concerns are addressed fairly and promptly. Reasonable adjustments may be available where appropriate.
Complaints about GPs, member conduct, exams, and data breaches are handled through separate processes. Please refer to the relevant policies for more information.
If we have still not been able to resolve your Formal Complaint to your satisfaction, you may have further recourse via external organisations depending on the nature of the complaint - for example the Charity Commission, HMRC or Information Commissioners Office.
Other types of complaint
We do not process complaints about doctors.
Contact the General Medical Council (GMC) to report concerns about a doctor, or the British Medical Association if you’re a doctor looking for advice on pay or employment issues.
For further information on what different organisation's do, see our who's who of GP training and registration.
RCGP on social media
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